Terms of service


Last Updated: October 28, 2026


This website is operated by Kakaostyle Corp. (hereinafter referred to as the "Company," "we," "us," or "our"). Throughout this site, these terms refer to Kakaostyle Corp.

We offer all information, tools, and services available through this website piyonna.com (hereinafter the "Site"), conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our Site or purchasing products from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms of Service," "Terms"), including any additional terms and policies referenced herein.

These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, you may not access the website or use any of its services.


1. Eligibility

1-1. The purchasing functions of this Service are available only to users who are 18 years of age or older. Any use in violation of this requirement shall be the sole responsibility of the user.

1-2. We do not knowingly collect personal information from users under the age of 18.

1-3. This Service and all products are intended for personal, retail use by the purchaser only. Any responsibility arising from redistribution or resale in violation of this provision shall rest solely with the user.


2. General Conditions

2-1. We reserve the right to refuse service to anyone for any reason at any time.

2-2. You understand that your content (excluding credit card information) may be transferred unencrypted and may involve :

  1. Transmissions over various networks
  2. Changes and adaptations to conform to the technical requirements of connecting networks or devices

2-3. Payment information, including credit card details, is always encrypted during transmission over networks.

2-4. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.


3. Account Creation and Management

3-1. Account Creation

  • Creating an account to purchase products on our Site is optional.
  • If you choose to create an account, you must provide accurate, current, and complete information.
  • You are responsible for maintaining the confidentiality of your account.

3-2. Account Security

  • You are responsible for all activities that occur under your account.
  • You must notify us immediately of any unauthorized use of your account.
  • We are not liable for any losses arising from unauthorized use of your account.

3-3. Account Termination

  • You may request account termination at any time through our Customer Service.
  • Termination may be refused if there are outstanding obligations to the Company, pending transactions, or comparable reasons.
  • Upon account termination, any unused coupons, points, or rewards will be forfeited and cannot be recovered.
  • We may terminate or suspend your account if you violate these Terms.


4. Products and Services

4-1. Product Information

  • We make every effort to display products accurately; however, we cannot guarantee that the colors displayed on your monitor will be exact.
  • Product descriptions are based on information provided by suppliers and may differ slightly from the actual products.

4-2. Stock

  • All products are subject to availability.
  • We reserve the right to limit the quantities of any product.
  • We reserve the right to discontinue any product at any time without prior notice.

4-3. Pricing

  • Prices are displayed in the selected currency and are subject to change without notice.
  • All prices include Value Added Tax (VAT).
  • Shipping fees may be charged separately or waived in accordance with our policies; details are provided in the Shipping Policy, order page, and other relevant communications.
  • In the event of a pricing error, we reserve the right to cancel the order.

4-4. Membership Service

  • We provide the 'Piyonna Membership Service' to our members. Upon creating an account, members are automatically enrolled in the membership free of charge without any separate registration process. 
  • The membership service does not apply to guest (non-member) orders. 
  • Detailed information regarding the membership service is subject to the Membership Policy separately posted by the Company on the Site, and the Membership Policy constitutes a part of these Terms of Service.


5. Orders and Payments

5-1. Formation of Contract

  • A purchase contract is formed when your payment is authorized and you receive an order confirmation email.
  • We reserve the right to refuse or cancel any order for reasons including, but not limited to :
    • Insufficient product stock
    • Payment authorization failure
    • Suspected fraud or unusual transaction patterns
    • Pricing or product information errors
    • Order information errors

5-2. Order Conditions

  • The Company may set a minimum order amount, which will be displayed on the cart and checkout pages.
  • Orders that do not meet the minimum order amount cannot be processed.
  • The minimum order amount may be changed at any time in accordance with the Company's policies.

5.3 Payment Methods

  • We offer or may offer various payment methods, including international credit and debit cards, digital wallets and express checkout services, installment payment services, and local payment methods available in certain countries.
  • The payment methods available to you are displayed at checkout and may vary depending on your country, the device or browser used, and the order amount. We may add, change, or discontinue payment methods at any time.
  • All payments are processed securely through payment service providers affiliated with us.
  • Installment payment services and local payment methods are provided by third-party payment service providers and are subject to their own terms and conditions. For installment payments, the remaining installments after the first are collected by the provider, not by the Company.

5-4. Currency and Fees

  • Any international transaction fees, currency conversion fees, and bank charges incurred in connection with payment are your responsibility.


6. International Shipping and Customs

6-1. Shipping

  • Delivery times vary depending on the destination country, customs clearance procedures, and logistics conditions.
  • Please refer to our separate Shipping Policy for further details.
  • Shipping costs are borne by the buyer in principle. However, the Company may waive all or part of the shipping costs in accordance with its policies or when certain conditions set by the Company are met.

6-2. Customs Duties and Taxes

  • Product prices include Value Added Tax (VAT). Customs duties necessary for order fulfillment are borne by the Company; any exceptions will be communicated in advance.
  • We are not responsible for delays caused by customs clearance.
  • If you refuse to receive goods due to customs issues, all related costs are your responsibility.

6-3. Risk of Loss

  • Title and risk of loss for goods pass to the recipient (customer or a third party designated by the customer) at the time of delivery.
  • If delivery is delayed due to the recipient's absence, unknown address, or other reasons attributable to the buyer or recipient, risk of loss may be deemed to have transferred at the time of the delivery attempt.


7. Order Cancellation

Order cancellations are subject to our Return and Refund Policy, which is incorporated herein by reference.

Key points:

  • Cancellation after an order has been placed is not permitted.
  • We may cancel orders in cases of insufficient stock, pricing/product information errors, or violations of these Terms, in which case a full refund will be issued.


8. Returns and Refunds

All returns and refunds are subject to our separate Return and Refund Policy, which is incorporated herein by reference.

Key points:

  • Due to the nature of international transactions, exchanges are not available; only returns and refunds are offered.
  • Return requests must be made within the designated period from the date of delivery.
  • Certain products (e.g., opened cosmetics, personal hygiene items) may not be eligible for return.
  • Return shipping costs and customs duties may be your responsibility depending on the reason for the return.


9. Intellectual Property Rights

  • All content on this Site (including images, text, logos, graphics, and software) is the property of the Company or its content suppliers and is protected by applicable intellectual property laws and treaties.
  • No content may be used, copied, reproduced, or distributed without our prior written consent.


10. Prohibited Uses

You are prohibited from using the Site or its content for the following purposes :

  • Any unlawful purpose
  • Any activity that violates laws or regulations
  • Infringing upon intellectual property rights
  • Harassing, abusing, or harming others
  • Submitting false or misleading information
  • Uploading malicious code or viruses
  • Collecting, disclosing, or using others' personal information without consent
  • Interfering with the security features of the Site
  • Engaging in unauthorized automated data collection (scraping, crawling, etc.)
  • Any other activity that interferes with the Company's normal operation of the Site or its content


11. Privacy and Data Protection

11-1. Personal information submitted through the Site is subject to our Privacy Policy, which is incorporated herein by reference.

11-2. We process personal information in accordance with applicable data protection laws, including the GDPR for EU residents and the PDPA for Singapore residents.

11-3. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.


12. Marketing Communications

12-1. Transactional Communications

  • By completing an order, you consent to receiving transactional emails necessary for order processing (e.g., order confirmation, shipping updates). This is based on the performance of the contract.

12-2. Marketing Communications (Consent Required)

  • Marketing emails, newsletters, and promotional communications require your separate, explicit consent.
  • You may opt in to marketing communications via the consent checkbox during checkout or by subscribing to our newsletter.
  • You may opt out at any time by clicking the link included in the email or by contacting our Customer Service.
  • Withdrawing consent is as easy as providing it.


13. Fraud Prevention and Refund Requests

13-1. We operate fraud detection systems to protect both you and us.

13-2. If you repeatedly request refunds for delivered orders without reasonable cause, repeatedly cancel completed orders, or exhibit other unusual transaction patterns, we may take measures including additional review, order restrictions, account suspension, or account termination in accordance with our internal policies.

13-3. Delivery confirmation ("Delivered" scan) is used as evidence of receipt.


14. Disclaimer of Warranties

14-1. We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free.

14-2. Products and services are provided "as is" and "as available" without any express or implied warranties.

14-3. We do not warrant that product quality will meet your expectations or that errors will be corrected.

14-4. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.


15. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, except in cases of willful misconduct or gross negligence on our part.

This limitation applies regardless of the legal theory and even if we have been advised of the possibility of such damages.


16. Service Duration and Interruption

16-1. The service period under these Terms of Service runs from the date of service registration until the termination of the service agreement.

16-2. Unless there are exceptional business or technical reasons, the Company provides the Service 24 hours a day, 365 days a year.

16-3. The Company may temporarily suspend the provision of the Service in the event of maintenance, inspection, expansion, or replacement of information and communication equipment, communication disruptions, system failures, excessive service usage, or other significant operational reasons. In such cases, the Company will notify users of the temporary suspension and the reasons therefor on the Site's main page or through other notification channels.

16-4. The Company may restrict or suspend all or part of the Service in the event of national emergencies, power outages, or other circumstances that impede normal service use.

16-5. The Company may restrict or temporarily suspend the Service if it is unable to provide the Service due to force majeure events, including but not limited to:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Shipping disruptions due to carrier circumstances, weather, etc.
  • Customs clearance delays
  • Epidemics or public health emergencies
  • DDoS attacks, IDC failures, telecommunication carrier line failures, media failures
  • Other comparable causes

The Company shall not be liable for any failure or delay in the performance of its obligations due to such events.

16-6. In the cases of Articles 16.4 and 16.5, the Company will notify members by posting on the Site's main page or through other notification channels, or by any other available means. However, in unavoidable circumstances, notification may be given after the fact.


17. Modifications to Terms of Service

17-1. We reserve the right to update or modify these Terms at any time.

17-2. Changes will be posted on this page with an updated effective date.

17-3. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised Terms.

17-4. We will provide reasonable notice of material changes via email or Site announcement.

17-5. In the event of a conflict between the Company's policies, notices, or similar communications and these Terms, these Terms shall prevail unless otherwise specified in such policies or notices.


18. Governing Law and Dispute Resolution

18-1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea.

18-2. In the event of a dispute:

  • Contact our Customer Service to seek an amicable resolution through mutual consultation.
  • If litigation is initiated with the Company as a party regarding the service agreement under these Terms or disputes between members, the laws of the Republic of Korea shall serve as the governing law, and the jurisdiction and procedures shall follow those prescribed by the Civil Procedure Act of the Republic of Korea.


19. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall be deemed severable and shall not affect the validity of the remaining provisions.


20. Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, Shipping Policy, and Return/Refund Policy, constitute the entire agreement between you and us regarding the use of the Service.


21. Contact Information

For inquiries regarding these Terms of Service, please contact us at :

Service and Usage Inquiries (Customer Service):

  • Email : support@piyonna.com
  • Chat : Chat support button located at the bottom right of the Site
  • Customer service hours : Weekdays 9:00 AM – 6:00 PM (KST)

Privacy-Related Inquiries:

Partnership and collaboration inquiries: