Shipping policy

Last Updated: October 2026

Shipping Destinations

PIYONNA provides shipping services to the following regions:

Europe
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

For France, overseas territories (DOM-TOM) are excluded.
For Portugal, the Madeira Islands are excluded.
For Spain, the Balearic Islands and the Canary Islands are excluded.
Even within the countries listed above, delivery to certain areas or addresses may not be possible due to carrier restrictions. Where delivery to the shipping address is confirmed to be impossible after the order has been placed, PIYONNA may cancel the order, and the full amount paid will be refunded.

Shipping-eligible countries will be expanded progressively.

Brand-specific shipping restrictions
The following brands cannot be shipped to certain countries. Shipping is still available to every other country on the list.

Brand	Countries not served
Aperire	Romania
Oubbly	Bulgaria
S.Nature	Denmark, Sweden, Finland
Peach C	Lithuania, Poland
About Tone	Denmark, Latvia, Lithuania, Estonia, Finland
BBIA	Denmark, Latvia, Lithuania, Sweden, Estonia
Hwarang	Sweden, Finland
YNM	Greece
ecobe	Italy
Mary&May	Romania
Haruharu Wonder	Italy, Czechia
Heimish	Poland

Shipping Methods & Delivery Time

Estimated delivery time: within 7 to 15 business days (may vary by country)
Membership orders: We aim to deliver within 7 business days. The 7 business days are counted from the business day following your order date (Korean Standard Time, KST); the order date itself is not counted. For example, an order placed on a Monday (KST) is counted from Tuesday, and the target delivery date is the Wednesday of the following week, if there are no public holidays in between. Fast shipping is available to members only; this is a target, not a guarantee. Depending on customs clearance or local delivery conditions, delivery may take up to 15 business days, as with standard orders.
Fast shipping is temporarily unavailable for deliveries to Spain. Orders to Spain are shipped with standard shipping (7 to 15 business days).
Business days exclude weekends and public holidays in South Korea.
A tracking number will be provided for all orders once shipping begins from the origin country.
You can check your delivery status by logging in and visiting the Orders page.
For guest orders, order details will be sent via email, and delivery tracking is available through that email.
Actual delivery times may vary depending on local customs clearance, public holidays, and weather conditions.

Shipping Fees

Orders of €20.00 or more: free shipping.
Orders under €20.00: a shipping fee of €4.90 per order applies.
The order amount is the total price of the items in your cart after all discounts and coupon codes have been applied. Shipping fees are not counted towards this amount.
There is no minimum order amount. Orders below €20.00 can be placed by paying the shipping fee above.
The shipping fee is shown at checkout before you pay, and appears as a separate line on your order confirmation.
The free shipping threshold and the shipping fee may be changed at any time. Any change applies to orders placed after this page is updated.
During a promotional period, a different threshold or fee may apply. Any such exception is shown in this section, together with the dates it runs.

Order Processing

Processing Time

Orders are processed on business days only (Monday to Friday, excluding Korean public holidays).
As products are sourced directly from each brand, your order is dispatched once all items have arrived at our logistics center and passed inspection. Dispatch timing may vary depending on each brand's stock availability.
You will receive shipping tracking information via email once the order has been dispatched.

Order Cancellation

Cancellation after placing an order is not permitted. For further details, please contact our Customer Service.

Customs & Taxes

VAT and customs duties are included in the price, so no additional charges will apply upon delivery.

※ In the event of changes to local customs policies or other exceptional circumstances, we will provide advance notice.

Shipping Restrictions

Items That Cannot Be Shipped

The following items cannot be shipped internationally due to safety and regulatory reasons:

Spray products (aerosols)
Products containing batteries
Food and dietary supplements
Medical devices
Other items restricted for air transport

Order Amount Limits

To prevent customs clearance delays, we recommend keeping each order at €150 or less. This limit is based on the value of the items, excluding shipping fees.
Orders exceeding €150 may be subject to more complex customs procedures and additional documentation requirements.

Delivery Status Notifications

Please refer to the actual logistics flow for each status below.

Unfulfilled : Your order has been received. It remains in this status until the item is delivered from the brand to Piyonna's logistics warehouse and inspection is completed.
Fulfilled : The status changes to Fulfilled once we begin preparing your order for international shipping to your address. When international shipping starts, you'll receive an email containing your tracking number, which you can use to check your delivery status.

You can track your delivery by signing in and going to Order History.
Clicking the tracking number will take you to a page with detailed delivery status.

Delivery Issues

Delivery Delays

Membership orders (fast shipping): if your order has not been delivered within the 7-business-day target, we will notify you via your registered email address.
Standard orders: no separate delay notification is sent. You can check the status of your parcel at any time via delivery tracking. If your parcel has not arrived within the estimated delivery time, please contact our Customer Service with your order number.
Delays due to customs clearance or local delivery conditions can be checked in real time through delivery tracking.
If shipment is not possible for an extended period, the relevant product(s) or order may be automatically cancelled and refunded.

Lost or Damaged Shipments

If items are lost or damaged during shipping, please refer to our Return/Refund Policy and contact Customer Service with supporting evidence (photos or videos). After verification, we will arrange re-shipment or a refund.

Partial Cancellations

If some items in your order cannot be supplied due to unavoidable circumstances such as stock availability, those items will be cancelled from your order and the amount paid for those items will be refunded.
The remaining items will be shipped as scheduled, and no additional shipping fees will apply.
You will be notified via your registered email address if a partial cancellation occurs.

Returns & Refunds

Change of mind: You may request a return within 14 days of receiving the product.
Damaged or incorrect items: You may request a return within 30 days of receiving the product, provided that supporting evidence (photos or videos) confirming the damage or incorrect delivery is attached.

For details, please refer to the Return/Refund Policy.