Refund policy

 

Last Updated: March 2026


Need a refund or return? Request it here


Overview

This Return and Refund Policy applies to purchases made on piyonna.com (the "Site") operated by Kakaostyle Corp. ("Company," "we," "us," "our"). This Policy is part of the Terms of Service, and by purchasing products on our Site, you are deemed to have agreed to this Policy.

 

1. Return Eligibility

1-1. Return Request Period

  • Change of mind : You may request a return within 14 days from the date of receipt of the product.
  • Damaged or incorrect items : You may request a return within 30 days from the date of receipt, provided that supporting evidence (photos or videos) confirming the damage or incorrect delivery is attached.

1-2. Conditions for Return

Returns are accepted only for products that meet all of the following conditions:

  • The product must be unused.
  • All original packaging, tags, and labels must be intact and attached.
  • The product must be free from damage, contamination, or alteration.
  • Proof of purchase (order confirmation email or receipt) must be provided.

1-3. Non-Returnable Products

The following products are not eligible for return due to hygiene, safety, or other reasons :

  • Sealed products that have been opened after delivery for reasons of hygiene or health protection
  • Products custom-made to customer specifications
  • Products damaged due to the customer's negligence

 

2. Refunds

2-1. Refund Eligibility

Refunds are available in the following cases :

  • The return eligibility conditions have been met and the return procedure has been completed in accordance with the method instructed by the Company
  • An incorrect product was delivered due to our error
  • The product was damaged during shipping (reported within 30 days of receipt with supporting evidence)
  • The product has a manufacturing defect

2-2. Refund Amount

  • Product price : Full refund (subject to the deductions below)
  • Original shipping fee : Refunded only in cases of our error or product defect
  • Return shipping fee : Borne by the customer for change of mind; borne by us for our error

2-3. Refund Processing Period

  • For eligible orders, the Company will notify the consumer of the review results within 3 business days and process the refund or take the necessary actions within 3 business days from the date of notification. In the case of a partial refund (partial cancellation of an order), processing may take up to 7 days from the original payment date. However, the Company may withhold the refund until it has received the returned product or until the consumer has provided proof that the product has been returned.
  • Refunds will be processed to the original payment method.
  • Additional time may be required for the actual bank deposit or card authorization reversal depending on the financial institution.

 

3. Return Procedure

3-1. Filing a Return Request

  1. Contact Customer Service : To submit your request, please use our [Returns Center] - you can select your order and items in a few clicks. You may also contact us via email (support@piyonna.com) or chat.
  2. Provide Required Information : Please specify your order number, reason for return, and details of the product(s) to be returned. In cases of damage or incorrect delivery, you must attach supporting evidence (photos or videos) confirming the issue.
  3. Await Approval : We will review your return eligibility and provide you with approval status and return instructions.

3-2. Return Shipping

  • The consumer must complete the necessary steps for returning the product within 14 days of notifying us of the withdrawal.
  • The Company will provide return instructions and the return address to facilitate smooth processing.
  • A trackable shipping method must be used for return shipments, and the tracking information must be shared with the Company.
  • We are not responsible for loss or damage during return shipping.

3-3. Return Address

The return address will be provided separately upon return approval. Products returned without prior authorization may not be processed.

 

4. Defective or Damaged Products

4-1. Receiving a Damaged Product

If you receive a product damaged during shipping :

  1. Contact Customer Service within 30 days of receipt.
  2. Provide photos or videos showing the damage.
  3. Retain the packaging materials and shipping labels (these may be needed for carrier claims).

4-2. Defective Products

For products with manufacturing defects :

  1. Contact Customer Service as soon as possible after discovering the defect.
  2. Provide photos or videos showing the defect.
  3. An exchange or refund will be processed after our review.

4-3. Resolution Methods

For defective or damaged products, we will resolve the issue at our discretion through one of the following methods:

  • Exchange for the same product
  • Full refund
  • Partial refund (for minor defects that do not affect use, with the customer's consent)

 

5. Order Cancellation

5-1. Order Cancellation

  • Cancellation after placing an order is not permitted.
  • For additional inquiries regarding order cancellation, please contact Customer Service (support@piyonna.com).

5-2. Cancellation by Us

We may cancel an order in the following cases :

  • Insufficient product stock
  • Pricing or product information errors
  • Suspected fraud or unusual transactions
  • Violation of these Terms

If an order is cancelled, the full payment amount will be refunded.

 

6. Refund Denial and Disputes

6-1. Grounds for Refund Denial

Refunds may be denied in the following cases :

  • The refund eligibility requirements are not met
  • The return request period has expired
  • The product has been damaged or shows signs of use due to the customer's fault
  • The product was clearly indicated as non-returnable on the product detail page or elsewhere

6-2. Dispute Resolution

If you have any objections regarding a refund or return, please contact our Customer Service. We will make reasonable efforts to resolve the issue.

 

7. Policy Changes

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Site after any policy changes constitutes your acceptance of the revised policy.

8. Contact Information

For inquiries regarding returns, exchanges, or refunds, please contact us at :

Kakaostyle Corp.

  • Email Support: support@piyonna.com
  • Chat Support: Button located at the bottom right of the Site
  • Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (KST)


This Return and Refund Policy is part of the Terms of Service, and any matters not addressed in this Policy shall be governed by the Terms of Service.